Shopaholic Ties the Knot

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We are pleased to confirm your new joint bank account with Mr. Luke J. Brandon, and enclose explanatory documentation. A debit card will be sent to you under separate cover.

We at Second Union Bank continually pride ourselves on our highly individual approach to clients. Please contact me personally at any time if you have a query, and I will help in any way I can. No matter is too small for my attention.

With kind regards.

Yours sincerely,

Walt Pitman

Director of Customer Relations

SECOND UNION BANK

53 Wall Street

New York, NY 10005

December 12, 2001

Miss Rebecca Bloomwood

Apt. B251 W. 11th Street

New York, NY 10014

Dear Miss Bloomwood:

Thank you for your letter of December 9 regarding your joint account with Mr. Luke J. Brandon. I agree the relationship between bank and client should be one of friendship and cooperation, and in answer to your question, my favorite color is red.

I regret, however, I am unable to reword entries on your forthcoming statement as you request. The particular debit item you refer to will appear on your next statement as “Prada, New York.” It cannot be changed to “Gas bill.”

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