The Bill

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“Uh, it was January 23, 2002, Carroll is the last name. My car had a little problem—a rattling sound. I wanted to make sure that it wasn’t something serious and Dave’s was the closest service center. I wanted to get an answer as quickly as I could.”

“Did you receive cheerful service? Was your car fixed properly?”

“Sure, your people fixed the rattle, but the bill looks too high for just fixing a simple rattle,” the man’s voice barked angrily. “I don’t really understand these charges. There’s something on the bill called lift fees and portage—what’s portage, anyway?”

“Portage fees are normally charged for transporting your vehicle from reception to the examination site, and, when the procedure is completed, back to the recovery area.”

“You mean driving the damn car into the garage and back into the lot? I have to pay $500 for some dummy to drive my car one hundred feet and put it on the lift! If I’d known it would cost that much I could have done it myself!”

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