A Death in Vienna

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THE OFFICE IS hard to find, and intentionally so. Located near the end of a narrow, curving lane, in a quarter of Vienna more renowned for its nightlife than its tragic past, the entrance is marked only by a small brass plaque bearing the inscription WAR TIME CLAIMS AND INQUIRIES. The security system, installed by an obscure firm based in Tel Aviv, is formidable and highly visible. A camera glowers menacingly from above the door. No one is admitted without an appointment and a letter of introduction. Visitors must pass through a finely tuned magnetometer. Purses and briefcases are inspected with unsmiling efficiency by one of two disarmingly pretty girls. One is called Reveka, the other Sarah.

Once inside, the visitor is escorted along a claustrophobic corridor lined with gunmetal-gray filing cabinets, then into a large typically Viennese chamber with pale floors, a high ceiling, and bookshelves bowed beneath the weight of countless volumes and file folders. The donnish clutter is appealing, though some are unnerved by the green-tinted bulletproof windows overlooking the melancholy courtyard.

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