Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

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Thank you for your examples.

Thank you for helping us learn.

As I read this book, my mind kept reverting to a particular image. Namely, J. D. Watson and Francis Crick as they relentlessly pursued the mystery of life … and finally struck upon the double-helix structure of DNA. The world has never been the same. Next stop … Stockholm in December.

I don’t know whether the authors of this book will get the call that confirms a Nobel, but there’s a part of me that thinks it’s their just deserts for this magnificent and groundbreaking masterwork.

An absurd claim?

I think not.

War and peace, wellness and extreme physical and mental malaise, marriage and divorce, abject failure and Olympian success … all these profound subjects at their core depend upon functioning — or malfunctioning — human relationships. Dyads: a couple. Little organizations: a 20-table restaurant or 20-person finance department. Giant organizations … an army or a Fortune 50 corporation. Nations on the brink of war and genocide.

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