
House of lies
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When Thales was asked what was difficult, he said, “To know one’s self.” And what was easy, “To advise another.”
—DIOGENES LAERTIUS, Thales
Management Consultants: They waste time, cost money, demoralize and distract your best people, and don’t solve problems. They are people who borrow your watch to tell you what time it is and then walk off with it.
—ROBERT TOWNSEND, Up the Organization
Author’s Note
House of Lies is not a lie. I only wish that it were. Management consulting is a notoriously secretive industry, for reasons both good (protecting clients) and bad (avoiding blame)—and it is not without its vindictive revenge monkeys. So I have changed every name, disguised every client, and guarded sensitive information. That said, all of the people, companies, and horrors recounted in these pages are real and have been re-created to the best of my ability.
—M. K.
Prologue
My Story: Your Story: Her Story: History